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[Miniso] Improve in-store customer service training and complaint resolution

User reports rude staff and a manager threatening a customer at the Trm branch. They suggest better training and a way to escalate complaints.

Original Source

@@sherzey | 0 pts | 4/10/2025

Miniso Trm branch has the worst customer service. The staff there are so rude i was shocked. There's this guy who seems to be the manager or supervisor/he's the worst. He threatened to hit a customer.I'm still in shock. @MinisoOfficial @minisoTrm @MinisoKenya

Discussion

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