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[GrabPH] Improve in-app issue reporting for wrongful charges

The user was wrongly charged a no-show fee despite cancelling before a ride was booked. They express frustration that it's "IMPOSSIBLE to raise this issue within the app," indicating a need for a more accessible and effective in-app support or reporting mechanism for such problems.

Original Source

@@susoninamjoon | 0 pts | 11h ago

@grabph baket may no show fee when i was able to cancel before there was even a ride booked for me?! this is the 2nd time this has happened super abusado niyo sa consumers. and you make it IMPOSSIBLE to raise this issue within the app.

Discussion

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