[Zoho One] Improve customer support quality and accessibility

New to Zoho- and it’s been awful. Customer support is a joke and only available in the middle of the night US time. After following instructions multiple times and using ai, talking with squarespace- everything I can think of Zoho One will not fully authenticate to use all the features and CRM. This failure and lack of support has cost me money and business. I first contacted support over a week ago and sent details of the issue including screen shots of all the code in squarespace what zoho screen was saying, even sent a screen recordings of what happens when I try it. The first reply comes a day later telling me to look at the FAQ page. It was extensive and lacking any context on the issue and resolution and insulting after I had provided so much info- all I receive in return is a link to FAQ. So I sent in another request for support this one received no other reply except for a message saying it was closed / resolved even though it indeed was not. So I sent a third email this time asking for someone to call me so I could explain what was going on and what the issue was. A day later someone replied with a link to schedule a time with their support staff but get this- support staff is only available between the hours of 8pm and 3am local US time…. Ugh- so I booked a slot the next day, waited til 8pm and the link they sent for the meeting didn’t work. So I rescheduled the appointment again for the next night- first available time 8:30pm I received a link that works this time and once connected the man requests to take remote control of my desktop. The support staff member did not know what he was doing it was very clear and he placed me on mute while he was asking other employees what to do— why not just connect me directly to the person who knows what to do?? The man fumbles around on my screen doing exactly what I had done and explained already does not work. When he was done he told me to wait 2 more hours and try it again- so at a 11pm try again and If it still doesn’t work I could just reschedule another appointment for the next night. Guess what- it still doesn’t work I rescheduled AGAIN for the next night the first available 8pm and the same employee connects puts me on mute for about 20 minutes while he consults his 3rd party all of the sudden the call disconnects! He emails me to say they can’t work anymore on it and in very poor English gives some kind of instructions that do not make any sense. I’m good with non English speakers but this is very poor. I have wasted entirely too much time on this already. To make it even worse- after signing up and paying for all of this Three different times a “relationship manager” has called me to see how I am liking it. The calls go like this: Me: Hello? Zoho: hello this is xyz from the relationship department at Zoho how are you today? Me: “hi, I’m good how are you?” CLICK. They hang up the call then send an email that says“im a relationship manager with Zoho, please let me know if there’s anything I can help you with!” I reply to the email and explain that I indeed need assistance but never receive a reply. So here I am- publicly complaining about it hoping for a resolution before I cancel and fight for a refund. Has anyone else had this nightmare of authentication with zoho one and squarespace? Is Zoho customer service really this bad all the time?