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Users are struggling with clients who ghost them after initial engagement. A feature that automates follow-up reminders or messages could help users manage these situations better.
Customer signed contract, used $400 worth of credits on our platform in one day, exported data, and now is completely ghosting me. We've been in business for 3 months and have only made $2k in revenue total so $400 actually matters quite a bit to us. The company he works for is a $1B revenue company. Should I push to get him to pay (ex. reach out to the accounting department at his company with an invoice/the signed contract) or should I just cut my losses and walk away? How have other people handled these cases in the past?