A user is frustrated with the lack of communication regarding a refund for a subscription charged to their child's account and wants better updates on refund processing.
My child was charged $29.99 for a MyIQ subscription on 2/27. I reached out to their support and they agreed to refund the subscription fee and cancel her account. It has now been 2 weeks. Today would be the 10th business day. I have reached out to MyIQ support to ask for something showing a refund has been processed. The keep telling me it's been processed and to just wait a few days but it never showed up back in her account. Is there any action I can take through CashApp? UPDATE: MyIQ has now denied the refund that they've been telling me was processed for the last 2 weeks.