Amtrak's proprietary on-board POS system is frequently down, leading to cafe car closures and customer inconvenience. The user suggests implementing a more stable solution, potentially by partnering with established providers like Square or Toast, incorporating features like dual SIM cards for consistent service, and cloud reconciliation for data synchronization when connectivity is restored.
Wish I could consult Amtrak on their on board POS system. They bought some proprietary system and every time I get on a train, there's an announcement "sorry our computers are down, the cafe car is closed" Very simple - get an agreement with square or toast, custom build of the software with all the Amtrak shit they need, put double sim cards in it so service is mostly stable, or with cloud reconcilation when service comes back. Like what is up with their shit always being down?!