[IRS] Improve communication regarding verification letters

Hello everyone, I filed my taxes on 02/01 accepted same day. I saw a request for verification so I requested on 02/11. I was told the letter was sent on the 02/19 so I waited the allotted time no letter so I called last week to request for another letter. I was told I no longer had to verify because it was a glitch in there system and the letter verification was closed on 02/19 so I was wait for a letter this whole time for nothing. Then I asked since it was glitch on you guys behalf what’s the next steps I was told I had to wait the allotted 9 weeks from 02/19 because of their glitch. I finally got this transcript on 03/13 instead of the no transcript filed I previously had for a while. How long does it take the department of treasury to take their funds from a debt owed that the irs requested because I think that’s what the 570 is for considering I called TOP and was told it was from them