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A user finds the 10% + $0.50 transaction fee painful as sales volume increases, noting that it 'doesn't scale well' and there's no way to negotiate it down.
Been on Gumroad for about 14 months selling crochet patterns and some self-help guides and an ebook. I have a decent insta presence where I started with making reels of me crocheting my products and making some motivation/self improvement videos. I made a store on gumroad when some people started showing interest in my patterns and guides. It was fine when I was starting out and doing low volume but Ive hit a point where the cracks are showing and Im actively looking for something better. Two main frustrations: The fees. 10% + $0.50 per transaction. I knew this going in and accepted it early on when sales were small. But now that Im moving more product its actually painful to watch. On a $12 pattern thats $1.70 gone before anything else. Ive done the math and over the last few months Ive handed Gumroad a pretty uncomfortable amount of money that Id rather have kept for marketing. Theres no way to negotiate it down, no tier where it gets better unless you count their marketplace which takes an even higher cut (30%!). It just doesnt scale well. The support. This is the one that actually pushed me to post this. Had an issue with a customer recently not receiving their file after purchase, payment went through fine, delivery just didnt trigger for some reason. Tried to get help and basically got an automated response and then silence for four days. I ended up manually sending the file myself. This isnt the first time this has happened. A platform taking 10% per sale should have functioning support. Thats not an unreasonable expectation. So Im looking for Gumroad alternatives that actually have a lower fees and better customer support. Ive seen Payhip come up a lot as a Gumroad alternative. Also seen lemonsqueezy and senowl pop up. Would love to hear from people in the same line what are you guys using? Not looking for "just build your own store" answers, I know thats an option but not where I am right now plus I am not too techy so just looking for a simple, clean option.