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Many physical therapy clinics utilize 'request an appointment' forms on their websites but lack a clear system to track where these requests go or how to follow up effectively. This leads to missed opportunities and lost revenue. Users need a centralized system within their PT app to manage, track, and ensure follow-up on all incoming appointment requests from web forms.
Many PT websites still rely on “Request an Appointment” forms. But ask yourself: Where do those requests go? Who owns the follow-up? How long does it take? Web forms aren’t bad, friction is. If a patient can book instantly with the clinic across the street, they’ll choose convenience every time. Meanwhile, most front desks are buried on the phone instead of helping the patients right in front of them. More marketing won’t fix demand... if your team doesn't have the tools and systems in place to convert interest into scheduled care. More volume isn’t always a demand problem. It’s a conversion problem. If you want one place to track, follow up, and convert every referral and appointment request, let’s talk.