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[Zoho Social] Provide unified inbox for Facebook Pages, Instagram DMs, and WhatsApp Business | RequestHunt

[Zoho Social] Provide unified inbox for Facebook Pages, Instagram DMs, and WhatsApp Business

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by @u/Character_Split1051 | 6/19/2025 | submitted by AutoCollector

[view original source]

The user needs a single, reasonably priced solution to manage and respond to direct messages from multiple Facebook Pages, Instagram Business accounts, and WhatsApp Business. They note that Zoho Social, while good for scheduling and analytics, scatters direct messaging features across different modules or doesn't consolidate them in one UI.

Original Source

@u/Character_Split1051 | 5 pts | 6/19/2025

I’ve been searching for a truly unified inbox solution that allows you to manage and respond to messages from **multiple Facebook Pages, Instagram Business accounts, WhatsApp Business**, and ideally even platforms like Viber — all from one place. Here’s what I’ve found so far: * **Sprout Social, Hootsuite**: Offer a “Smart Inbox” feature, but the plans start at **$150+/month**. Might be fine for agencies, but not really feasible for smaller teams or solo founders. * **Zoho Social, Buffer, etc.**: Great for scheduling, analytics, and publishing — but they don’t consolidate direct messaging across multiple platforms in one UI (or they scatter the features across different modules). * **Text .com (Slack)** and **Beeper**: Allow Messenger integration, but only for **personal Facebook accounts**, not Facebook Pages or business tools — which kind of defeats the purpose for client-facing teams or brand managers. **So I’m wondering:** 1. Has anyone come across a **reasonably priced** or **self-hosted** tool that solves this for Facebook Pages + Instagram + WhatsApp inboxes? 2. If not, do you think there’s room for a SaaS product here? Something lightweight, focused on centralizing message handling, with maybe optional CRM-style notes or labels? Would love to hear what others think — either if you’ve found a solution or if you think this is a worthwhile build. Not pitching anything, just genuinely exploring the idea and pain point.

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