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[Zepto] Improve in-app complaint system for video uploads

User experienced app crashes when trying to upload video proof of a delivery driver's misconduct (eating ordered food and spitting seeds). Needs a reliable way to report issues and get refunds.

Original Source

@u/Dry-Display7610 | 8692 pts | 7/12/2025

Absolutely disgusted right now. We ordered cherries from Zepto, and caught the delivery boy eating them in our building’s elevator, spitting the seeds right there like it’s a public garbage bin. This is not just gross — it’s a complete violation of hygiene and basic decency. What’s worse? I tried to upload the video proof via the Zepto app, but the app keeps crashing at the complaint step. So now not only am I stuck with partially eaten fruit, but I can’t even report the issue or get a refund. How are we supposed to trust food delivery services if stuff like this happens and there’s no working escalation path?

Discussion

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