Users are facing issues with account restrictions and suspensions due to AI moderation and want a way to receive human support for these problems instead of automated responses.
Hi, 2 days ago, I logged into my Facebook, only to get multiple pop ups on my screen saying my account has been restricted. Reason? That my posts (I've only ever had 3 posts, one of a fox skull, one of my cat, and one of a sunset, none had any words or even people in the photos, they were solely used for my profile), were flagged for child sexual exploitation. Now, I'm not a regular Facebook user, I pretty much only used it to find free stuff in my area that'd be useful to me, so I wasn't that worried. Well, I tried to appeal it, because I was confused on how my posts were even flagged with that, quickly, I realized it was the ai moderation, because in SECONDS after clicking that appeal button, my account got suspended because the AI moderation immediately assumed those flags were correct and a human never looked at it. Guess what happened due to my Facebook being suspended, moments after I get the pop-up on my screen, I get an email, asking if I connected/linked 2 accounts to my Instagram, no... I didn't. I check my Instagram, it's suspended because of my Facebook, it AUTOMATICALLY linked my account being it used the same email... Great. My Instagram is how I make money, it's how I make a living, and now, I'm locked out of it, and highly likely to lose my account entirely because of the AI moderation. This hit at a very low point, they're blocking me from being able to make money right when I have no money to spend. While, after searching for 6 hours, I never found a single thing that has gotten a human response as of yet, the only thing I've been told that works is meta verified, which guess what.... Costs money. Grant it, $4 for the first month, and I'd hope it wouldn't take more than a month with a human for stuff to go through, but I don't have $4 to spend as I'm not even able to afford food right now. Does anyone... Have any suggestions, I feel like I've looked everywhere, I feel like I've tried everything. I don't think I'll be able to just restart as I wasn't popular or anything and it took me years to build up the small community I had to even make money doing commissions. I'm lost.