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[WooCommerce] Add phone order confirmation for older shoppers

For shoppers aged 60+, many struggle to enter card details at checkout. A suggestion is to have a phone number on the checkout page where they can call and have an AI confirm their order and take their card number over the phone, addressing high cart abandonment rates due to UI issues.

Original Source

@u/umnique | 0 pts | 3/14/2026

Here is an idea. For folks who are 60+. They struggle now to enter their card details at the checkout. They see payment being declined and can't do much about it. They don't use Apple Pay, Google Pay set up. Don't use PayPal or CashApp. They want to pay with a card but physically can't get through the form. So... what if there was just a phone number on the checkout page? You call, an AI confirms your order, takes your card number over the phone. Like... that's how these people bought things for 50 years. They called a number and read their card to someone. We just replace that with AI and card number collection technology. I believe cart abandonment rates for 60+ shoppers is high. I have to imagine a huge chunk of that is just the UI, not the intent. Has anyone seen anything like this or any other options?

Discussion

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