[Trip.com] Protect user reviews from hotel manipulation

🚨 WARNING: Theft & Blackmail at Waiting Century Hotel (Shanghai Jing'an Railway Station) - NEVER BOOK HERE! Our stay at Waiting Century Hotel (Shanghai Jing'an Railway Station) was a traumatic nightmare of theft, intimidation, blackmail, and disgraceful service. This isn't a normal hotel - it's a place where your belongings disappear and where victims are treated like criminals. As European travelers with extensive experience, we've never encountered such a bizarre situation. The language barrier made it terrifying - staff spoke no English, and we had to rely on a Mandarin-speaking relative for translation. Think twice before booking, especially if you're an international traveler. 1. Theft by Housekeeping - Waiting Century Hotel Refuses Responsibility During our stay at Waiting Century Hotel (Shanghai Jing'an Railway Station), valuable souvenirs and personal items vanished from our room. We provided proof (Alipay receipts + photos of the bags), but the hotel responded with: - "Nothing shows on camera" (later proven false when we demanded to see footage) - "Maybe you threw them away yourselves" (an outrageous, disrespectful accusation - we're Europeans on our last day in Shanghai who'd rather enjoy our trip than waste 24+ hours on this emotional drama) - Zero cooperation in investigating. Staff immediately denied involvement and suggested we were hiding items. Even the owner refused compensation despite video evidence, forcing employees to pay from their own pockets. 2. Evidence Ignored - Waiting Century Hotel Chose Lies Over Truth After hours of pressure, we finally saw the security footage: ✅ Clearly visible: Housekeeper took our bags ✅ Exact match in shape/size Yet Waiting Century Hotel (Shanghai Jing'an Railway Station) still claimed: - "Colors don't match" (amateurish excuse) - "We don't know what was inside" (despite showing receipts - some cash purchases had receipts still in the stolen bags!) - Police had to intervene to force action. Both owner and staff refused responsibility until officers sided with us. Police even searched our room (finding nothing) and mediated a 500 RMB settlement - far below the 700 RMB value of stolen goods. Exhausted on our last night, we reluctantly accepted. 3. Shameful Resolution - Waiting Century Hotel (Shanghai Jing'an Railway Station) Tried to Buy Our Silence In the evening, we suddenly received a message from trip.com. The hotel had requested to cancel our booking so we couldn't leave a review. Trip.com first wanted to verify what exactly had happened and whether we agreed with this. After hearing our story, they were absolutely shocked and found what happened terrible and disgusting. The kind staff at trip.com indicated they would still help us recover the remaining 200 RMB and get compensation for our stay. Unfortunately, after many back-and-forth phone calls and escalating our case to the booking management team of Waiting Century Hotel, they refused to cooperate. They didn't want to pay anything. Until suddenly they made an offer. They offered the remaining 200 RMB, but in exchange we had to let trip.com cancel our booking and couldn't write any review. We also weren't allowed to leave reviews on other hotel travel platforms. We found this absolutely outrageous and refuse to be silenced for just 200 RMB (about 25 euros). We'd rather accept the loss of this 200 RMB so we can still write this review to warn and protect future travelers. Please, if you're about to book this hotel - absolutely don't! You don't want to go through this horrible rollercoaster of accusations, emotions and overwhelming stress like we did. 4. Final Warning Waiting Century Hotel (Shanghai Jing'an Railway Station): ❌ Enables theft ❌ Lies to guests ❌ Intimidates victims DO NOT BOOK HERE! Share this review to spare others our nightmare. #WaitingCenturyHotelScam #ShanghaiTheftHotel #AvoidThisHotel