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Users should be able to recover their accounts more easily after removing links to Trustpilot, especially if they face unjust negative reviews. This would help businesses manage their reputation better without fear of account lockout.
We received 4 negative reviews from people who were never our clients. I sent all the proof to Trustpilot no names, no orders, nothing linking them to us. Instead of fixing it, they locked our account right after we removed their Trustpilot link from our website. Coincidence? I don’t think so. It feels like businesses are forced to promote them or risk problems. Honestly, this whole situation feels like a scam. Very disappointing FY Trustpilot.