[Agoda] Prevent auto-filling of nicknames as guest names during booking

Sorry for the late update: Eventually, I was able to check in at the hotel I originally booked, although the process was not smooth. I learned that you have to book the hotel directly, not using other platforms, and you really have to be careful every second in your life. If it were not for you, I wouldn't have make it. I finished my London family trip thanks to you guys. Thank you all for your kindness. I wish you all good luck. Hi everyone, I really need help before I lose a lot of money over something so stupid. I booked a non-refundable hotel in London through Agoda, and somehow my Google nickname (like “cookieSmith”) ended up as the lead guest name on the booking. I definitely typed my real name when I booked, but I think it glitched during payment and auto-filled my nickname. I contacted the hotel, but they say they can’t change the guest name in their system. Agoda keeps telling me they’ve contacted the hotel and I should “wait,” but it’s been days with no real solution. I’m panicking because I don’t want to lose this booking over something like this. The booking is non-refundable, and it’s not a small amount of money for me. The hotel did say I can email them to add the name of an accompanying guest. I’m wondering: – If I add a travel companion’s name, can they check in alone instead of me? – Will the hotel actually refuse me if the guest name says “cookieSmith” but my ID shows my real name? – Has anyone been in a similar situation with Agoda or UK hotels and managed to check in? I’m honestly really stressed and would appreciate any advice or reassurance if you’ve been through something similar. 🙏