[Care.com] Improve caregiver vetting process

I hired a woman (“D”) to do overnight shifts with my mom. On Care.com she had 30 five‑star reviews, which is more than I’ve ever seen. I even called two references and they were glowing. By week two, my mom started saying D wasn’t friendly and sometimes spoke to her in a disrespectful tone. My mom’s main daytime caregiver also told me D had been hostile toward her and didn’t want to work as a team. (Example: the main caregiver explained how laundry is usually done, and D took it as a personal attack.) By week three, I decided to test out another overnight caregiver. For context: D worked Tues/Thurs/Fri/Sat nights. Before she started, I explained that my mom has dementia, that I’m her legal guardian because she’s been vulnerable to exploitation, and that caregivers are paid on Fridays via cashier’s check that the main caregiver gets from the bank with my mom. In week three, I told D she’d have Friday off (still paid) because of the schedule change. I didn’t clarify that she’d be paid Saturday instead of Friday — that part is on me. Friday night, I get a frantic call from the main caregiver saying my mom told her D had made her write a check. D told my mom she “couldn’t wait” until Saturday because she couldn’t cash a check on Sunday. According to my mom, D repeatedly insisted she write the check and even got the checkbook for her. When I called D, she got extremely defensive and denied everything. She claimed she only “asked when she’d be paid” and my mom just started writing a check on her own. This contradicted what my mom told the main caregiver. I told D it was inappropriate to ask a person with dementia about payment, especially when she knows I’m the guardian. A simple text to me would’ve solved everything. I wasn’t accusing her of theft, but it was a huge red flag. She kept arguing that she did nothing wrong. I didn’t want to leave my mom without coverage that night, so I let her finish the shift she’d already been paid for. I don’t really trust the banking on Sunday issue either. She gets paid every week. She gets $35 an hour. I doubt she had any major bills she \*had\* to pay off that weekend with her check. On Monday, I fired her. I told her my mom didn’t feel comfortable and that I’d had communication issues with her. (She was supposed to send nightly summaries and forgot twice. One night my mom fell out of bed, and when I asked for details the next morning, she ignored me for two days.) I left a 3‑star review on Care.com explaining the situation factually: D “worked with my mom for 3 weeks on night shifts. My mom has dementia and I am her legal guardian due to past vulnerability to exploitation. My mom felt she wasn't warm or friendly. She also sometimes ignored my texts and forgot to send updates. A major red flag was that her regular payment was a cashier's check handled by her trusted longtime day caregiver, yet in her final week she asked my mom directly for early payment by written check, which was very inappropriate.” I posted that on march 9th. On the 13th, she called me. I ignored it. Then I got five calls from an unknown number. When I texted asking who it was, they told me to “be professional” and answer. When I picked up, D was screaming at me — calling me a liar, saying I fired her without explanation, saying she can’t get work now, and that I’m “ruining her life.” She even threw in religious guilt (“God is watching,” etc.). She didn’t threaten me, but the level of anger honestly scared me. She knows where my mom lives. I told her nothing is false in my review and that i did in fact fully explain to her why she was fired (it was by text!) but I’d request the review be removed if it upset her that much. (On Care.com you can’t delete your own review; you have to request it.) I submitted the request and am waiting. Now I’m conflicted. Her behavior has been so inappropriate that I’m worried for her next client. I didn’t expect her to react like this — she has so many positive reviews that I doubt my one review would tank her profile. So what should I do? Should I just let the review be deleted and move on? Should I wait until it’s removed and then contact Care.com to report what happened? Did I do something wrong? I guess in the future I may just lie when having to let someone go.