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A user testing a Lia iOS prototype for email triage found the simple chat/voice experience to be significantly faster and more intuitive than learning a new UI. They suggest enhancing the voice/chat interface to improve efficiency and align with the product's goal of reducing screen time.
Been using a Lia iOS prototype to triage email. Thoughts? My personal view is that while very slick and feels lovely, the simple boring chat/voice experience is just so much faster. Talking to Lia is like talking to a human vs going through a new UI one has to learn. One of Lia's biggest goals is to get people off their screens and just dropping a voice that Lia fully understands feels far more magical