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I opened a small business and have received suspicious orders that seem fraudulent. I want a feature that helps validate whether orders are legitimate or not, to avoid potential chargebacks and losses.
I opened a small business a few months ago that includes online ecommerce. In the last week I've gotten a few suspicious orders that I'm looking for some advice on how to handle. I've received 4 orders each of one item, the first was for item A, and the next 3 are for item B. Within a few hours of shipping one order, another one gets placed. The first 3 orders all came from the same account, but the 4th order came from a different account. The email and shipping address were the same, but the billing address for the new account is different. Speaking of the email, the email has a clear firstname.lastname structure, but also doesn't match the name of either of the billing addresses. The final piece is the phone number provided in the contact info. The area code doesn't match either of the shipping or billing addresses. This reads as a scam to me, maybe stolen CC information or something. Maybe they're going to chargeback once they get the items. I'm not sure, but what I really am interested in is how I should go about dealing with this issue from a business perspective. I'm ok to take a loss on the items if the actual CC holders do a chargeback or something. I don't want to keep sending orders out that I think are fraudulent, but I also don't want to withhold an order that is not fraudulent. I don't know everyone's situation, so I don't want to make assumptions. Is there a way I can validate that these orders are legitimate and not fraudulent?