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Sometimes customers realize they forgot something right after checkout and ask if they can add another item before the order ships. I want a better way to handle this situation, whether it's editing the existing order or creating a new one.
Quick question for Shopify store owners. Sometimes customers realize they forgot something right after checkout and ask if they can add another item before the order ships. How do you usually handle this? Do you: • create a separate order • edit the existing order • cancel and reorder • or just ask them to place another order? Curious how common this is and what workflows people use.