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Users are facing issues with domain providers holding domains hostage and complicating transfer processes. A feature to simplify domain transfers and improve user control would be valuable.
A potential client of mine is having an issue with their current SEO provider. The client wants to terminate the relationship because the provider has been running aggressive spam tactics and purchasing bot traffic, which has slowed the website down and potentially damaged its reputation. However, the SEO provider controls the domain and hosting and is now refusing to transfer access, effectively holding the website hostage. Is there a legal or technical way for the business owner to regain control of the domain and hosting?