The AI system added incorrect or inferred information to a patient's record. There should be clear audit trails and change tracking to show what the AI added, deleted, or modified, and when, to ensure data integrity, transparency, and patient trust.
I’m 25 and I work as an artist. A few months ago I went to the doctor because I had been feeling lightheaded while working on a big mural. They ran some tests, told me everything looked fine, and I went home relieved. Then this week I got an email from the clinic saying that the AI software they use to help write doctors’ notes had accidentally added extra details to some patients files. In my case, it “inferred” anxiety and work related stress, which I never said or was diagnosed with. The email was polite but so strange. It thanked the AI for saving time, even though it had just made things up about me. I looked back and saw the software was called Freed. They said it helps doctors take notes faster, but that honestly makes it worse to me. If it’s capable of inventing symptoms, how do they know it isn’t quietly doing that to other people too? I called the clinic and the receptionist sounded dismissive, like it wasn’t a big deal. She said the note was already fixed and told me to “just ignore it.” I got frustrated and left a voicemail for their admin line saying that if they didn’t refund me for that appointment, I’d report the incident as a privacy issue. Now I can’t stop thinking about it. What if they’re wrong about it being fixed? If Freed could add things, couldn’t it also delete or mix things up without anyone noticing? The more I think about it, the more it scares me. How would anyone know if records got switched or if someone got a wrong diagnosis because of it? I’m honestly starting to lose trust in them and I’m considering finding another clinic altogether. Maybe that voicemail was too much. I didn’t yell, but it probably sounded like a threat. I’m not trying to cause trouble, I just felt completely dismissed. Part of me thinks I had a right to be upset, and part of me worries I overreacted and made it worse. Would anyone else have done the same?