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User's business received 21 fake 1-star reviews from 0-review accounts with reused text, significantly dropping their rating. Google support stated they couldn't remove them, causing severe business damage. This highlights a critical need for improved automated and manual detection and removal of fraudulent reviews.
All by 0 review accounts, they even reused the same text multiple times. reported all and google say they can't be removed. our biz dropped from 4.9 stars to now 4.5. we been the best rated place in town and now we're not. this is ridiculously damaging. what can we do?