A small business needs a single inbox to manage customer communications across email, Facebook Messenger, and Instagram DMs. It should include conversation assignment, internal notes, message history tied to customer records, basic pipeline tracking, and simple contact records.
We're a small custom sports apparel company and I'm trying to solve a coordination problem. Our team shares responsibility for responding to customers across three channels: email, Facebook Messenger, and Instagram DMs. Right now there's no single place to see everything, so messages get missed, conversations go unassigned, and leads fall through the cracks. **What I'm looking for:** * Single inbox for email, Facebook Messenger, and Instagram DMs, visible to the whole team * Assign conversations to specific team members, add internal notes * Message history tied to a contact or customer record * Basic pipeline or lead tracking * Simple contact records * Small team friendly (5-7 people) and mobile friendly **Bonus:** solid task management, or a Monday.com integration **Already evaluated:** HubSpot, Kommo, Nutshell, Respond.io, Trengo. None felt like a perfect fit. Anyone solved this? What are you using?