Users managing around 450 endpoints with Atera are looking for feedback on its reliability and potential pitfalls before committing to the platform, as they are concerned about its performance for their scale.
We're a 3-person IT team managing around 450 endpoints, mix of laptops, desktops, and 20+ servers. No RMM in place currently, and no structured update management either. We looked at InTune since we're already on O365, but it sounds like it won't cover servers, and the licensing situation we have (mix of Basic, Standard, E3, and Apps) complicates things further. So we're exploring dedicated RMM options instead. NinjaOne came up but the pricing wasn't where management wanted it. Atera looks more reasonable on cost, especially with per-technician pricing at our endpoint count. Just not sure what the tradeoffs are in practice. For anyone who's used Atera in a similar setup, how has the reliability been? Any pitfalls worth knowing about before committing? And would you choose something different for a small team managing this many endpoints? Open to other recommendations too if something fits better for the scale.