Users want the ability to add custom fields to lead capture forms to gather more specific information relevant to their business needs.
This actually happened last year and it still gets brought up whenever someone messes up an address. Morning starts normal. First job at 9 AM. One of our techs calls me around 8:50. He says, *“Hey… quick question… do customers usually ignore the doorbell?”* I say, “Sometimes. Why?” He goes, *“Because I rang the bell, knocked twice, and the dog inside is losing its mind but nobody’s opening the door.”* So I tell him to give it a minute. Five minutes later the **actual customer calls me**. Customer: “Hi, just checking… is someone coming today?” Me: “Yeah, he should already be there.” Customer: “No one’s here.” Now I’m confused. So I ask the tech to send me a picture of the house. He sends the photo. Wrong house. Not even a little wrong either… he was standing at **1275 instead of 1257**. So basically he rang the bell, knocked on the door, and made a random neighbor’s dog go into full security mode for absolutely no reason. While I’m dealing with that, another tech calls me. Him: *“Hey… small issue.”* Whenever someone says **“small issue”**, it’s never small. Turns out he drove 40 minutes to the job and realized he forgot **half his tools** in the garage. At this point I’m thinking the day can’t get worse. Then a third tech messages the group chat: *“Does anyone know where the big ladder went?”* Silence. Someone replies: *“…wasn’t it on your truck?”* He goes: *“Apparently not.”* So by 10 AM we had: • One tech harassing the wrong house • One tech with no tools • One missing ladder • And my phone ringing every 2 minutes Somehow by the end of the day everything got done. But now whenever someone double-checks an address, someone else always says: *“Make sure it’s not the neighbor’s house this time.”* 😂