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Users want a better user experience for cross-chain transactions, suggesting the development of intent-based systems that abstract the technical complexities of switching networks and wrapping assets, allowing users to express their intentions without dealing with the underlying mechanics.
One thing many teams underestimate is that cross-chain UX is not just a technical problem, it's a state management problem. Users don’t really care which chain they’re on , they care about asset availability and transaction certainty. Most bridges expose chain mechanics directly to the user (switch network, wrap asset, confirm on another chain, etc.), which creates friction. The better direction seems to be intent-based systems where users express what they want to do and infrastructure handles the routing across chains. Until that abstraction layer becomes standard, cross-chain will continue to feel fragmented even if the underlying tech improves.