I run an e-commerce operation and I'm frustrated with the lack of real-time visibility into carrier performance. I want a system that alerts me to carrier issues before customers start complaining, rather than relying on historical data.
Hey everyone! I run an e-commerce operation and something that keeps frustrating me is having zero real time visibility into carrier performance. I don't find out FedEx is having issues in a specific zone until customers start complaining. The tools I've looked at (AfterShip, Shippo) show dashboards but it's all historical. By the time I see the data, the damage is done. Curious how others handle this. Do you manually check tracking dashboards daily? Do you have a system for knowing when to shift volume to a different carrier? Or do you just eat the bad reviews and deal with it after the fact? For those shipping 500+ orders a month with multiple carriers, how much time do you spend managing this?