Create a dedicated emergency intake form to collect structured customer data. This form should enable accurate AI-powered team size recommendations and immediate dispatcher routing, addressing the current lack of a dedicated emergency system and structured data collection for urgent situations.
## **Objective** Create a dedicated emergency intake form that collects structured customer data for accurate AI team size recommendations and immediate dispatcher routing. ## **Current State** - GetQuoteSection handles general project quotes - No dedicated emergency intake system - Limited structured data collection for urgent situations - Manual dispatcher questioning during calls ## **Target State** - Smart emergency intake form with structured questions - AI-powered team size recommendations based on collected data - Immediate routing to dispatcher with rich context - Seamless integration with existing booking system ## **CRITICAL: Emergency User State Considerations** ### **User Mental State During Emergency:** - **PANICKED** - Can't think clearly - **RUSHED** - Water flooding, gas smell, etc. - **ANXIOUS** - High stress, limited patience - **MOBILE** - Likely on phone, not desktop - **ONE-HANDED** - Might be dealing with emergency physically ### **Design Principles for Emerg