The user wants a customer success tool specifically designed for API products. It should track which API endpoints are used by specific customers or segments, monitor API validation and authentication errors, identify problematic endpoints and request body keys, track API and SDK versions used by customers, and facilitate communication about API deprecations.
Hello Everyone, I am seeking validation & feedback on a new idea - a customer success tool for API products. While building API products in the past, I found myself asking: 1. Which API endpoints are used by a specific customer, or a customer segment (ex, paying customers)? 2. Are new or existing customers receiving API validation (422/400) or auth errors (401/403)? 3. Which endpoints, and request body keys in these endpoints, most often lead to a validation error? 4. When a customer writes in for support with our SDK, which API and SDK versions are they using? Have they received any 4xx or 5xx errors? 5. Which customers should we notify about an upcoming API or SDK deprecation? How effective is that communication in getting users to migrate off them? If you work at an API product company, * Have you felt the need for a customer success tool purpose built for you? * Did you build something in-house? If so, how did it pan out and would you build it in-house again? Thank you so much for any feedback you can offer!