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[M365/Copilot] Automate email categorization by project/client

User wants to automatically categorize emails based on existing Outlook categories to improve mailbox control and visibility, as current Microsoft Copilot Workflows (Frontier) cannot apply Outlook categories.

Original Source

@u/Beneficial_Lime1912 | 25 pts | 2/4/2026

Hi all, I’m trying to build a highly automated email + task system using Copilot / M365, but I’m a bit stuck. **Goal** * Have full control and visibility over my mailbox * Never miss follow-ups of info * Get a clear, always up-to-date daily overview with minimal manual work **What I’m trying to achieve** * Automatically categorize emails by project/client using the Outlook categories I’ve already used for years * Detect Action vs FYI emails * Turn action emails into tasks linked to the original email * Get a daily briefing with priorities, pending follow-ups, and important FYI emails **What I’ve tried** Microsoft Copilot Workflows (Frontier) It looked promising, but it can’t move emails or apply Outlook categories, so it doesn’t really work for automated triage... **What I’m struggling with now** I don’t know where or how to build a central dashboard that stays in sync with: * my email replies * Teams messages * completed tasks * or even a chatbot command like “this is done” I’ve considered Loop, Planner, or other M365 tools, but I’m not sure what the right approach is. Ideally, everything would auto-update based on email replies and completed tasks. If anyone has built something similar or has concrete recommendations (tools, setups, limits), I’d love to hear your experience. Thanks 🙏

Discussion

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