The Zoho CRM/Desk API does not update the status of merged or deleted tickets, continuing to show them as open. This is a known flaw acknowledged by Zoho support with no current fix. The user requests the API be improved to accurately reflect the latest status of tickets, including merged or deleted states, for reliable Power BI reporting.
Hey everyone, We recently started using ZOHO CRM/Desk to handle customer queries and wanted to build Power BI reports around that data using the ZOHO API. However, we’ve run into a major issue — when a ticket is merged or deleted, the latest entry in the API response doesn’t update and still shows the ticket as open. We raised this to ZOHO support, and they acknowledged it’s a known flaw in their API. Unfortunately, they also mentioned there’s no fix or ETA for resolving it. Has anyone else faced this problem? And more importantly — is there any workaround to get the correct ticket status or history, maybe through a different endpoint or integration (like webhooks, data exports, or syncing via a different module)? Any insights or practical fixes would be hugely appreciated