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[Sales Training] Provide training for active listening in calls

User struggles with sounding natural during discovery calls and seeks techniques for better active listening without relying on scripts.

Original Source

@u/Sonatina13 | 24 pts | 3/12/2026

my manager pulled me aside today and said my disco calls sound too much like a checklist. i ask all the right qualification questions like budget and timeline, but prospects get super annoyed. they give me one word answers and the call just doesn't flow like a normal conversation. it feels like i am just rapid firing questions at them until they want to get off the zoom. how do you guys practice active listening without just staring at your script? i want to uncover their actual problems but i feel like a robot reading from a script right now. any mental tricks to fix this?

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