[Agoda] Implement stronger vetting and removal process for fraudulent hotels

I still can’t believe this happened. I booked Nurjahan Grand Hotel in Sylhet through Agoda, paid in full, and even got the confirmation mail. Thought everything was set. But when I arrived after a long tiring journey, these people said “no room available.” Turns out, they had already sold my prepaid room to another guest for a higher price. Imagine standing there with your luggage, showing proof of payment, and they’re just shrugging it off like it’s nothing. The reception staff were extremely rude and unprofessional. No apology, no help — they were acting like I was disturbing them. The manager was even worse — arrogant, disrespectful, and totally shameless. He didn’t even bother checking my Agoda booking properly. He literally told me, “We’re full, do whatever you want.” Because of their dishonesty, I had to run around late at night looking for another hotel and ended up paying almost double. Whole trip ruined because of this disgusting experience. It’s so clear they are reselling prepaid Agoda bookings to make extra profit. This isn’t just bad service — it’s straight-up fraud. So please, if you’re ever going to Sylhet, DO NOT stay at Nurjahan Grand Hotel. They’re dishonest, greedy, and have zero respect for customers. And Agoda should be ashamed to keep such hotels on their platform. If anyone knows how to formally report this hotel and Agoda from Bangladesh, please share. I’m posting this so no one else gets scammed the way I did