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Users express frustration with Copilot's inability to reliably find specific information (e.g., meetings, emails, files) within Microsoft 365, even with clear prompts. They note that traditional search often succeeds where Copilot fails, suggesting improvements are needed in how Microsoft Graph returns results to Copilot.
Before anyone comes for me, hear me out: - Yes, I could have crafted a better prompt—but let’s be real, this is how 99.99999% of people interact with AI. - Sure, there are other entry points to Copilot (and other AI tools) that would absolutely nail this. I understand the nuances. But here’s the reality: for people who aren’t deep in tech—the everyday users—this kind of experience sends the wrong message. It erodes trust and stalls adoption. I use AI for a ton of things, and in many cases, it’s astonishingly good. Yet a simple request like “Find the meeting I had with this customer”—and I even provided the customer’s email from the invite—fails?! (Yes, the two sentences above were rewritten with AI, my punctuation skills suck, seems like it did an ok job, anyone that knows me would recognize this immediately, as I normally write long run on sentences, like this one 😁) With Microsoft betting the entire horse on this tech, this is a big problem, because for most users, that one broken interaction is all it takes to walk away. Anyone else have any ridiculously simple Copilot fails? #Microsoft #Copilot #AI