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[rgp-bo] Implement points-based Customer Loyalty Program

Implement a points-based customer loyalty program to increase repeat business and customer lifetime value. This includes customer enrollment at POS, automatic points awarding on sales, and points redemption for discounts at checkout.

Original Source

@@akvimal | 0 pts | 1/15/2026

## Description Implement points-based customer loyalty program to increase repeat business and customer lifetime value. ## Problem Statement - No incentive for customers to return - Losing customers to competitors with loyalty programs - No way to reward frequent shoppers - Missing revenue from repeat customers ## Acceptance Criteria - [ ] Customers can enroll at POS with name and mobile - [ ] Points automatically awarded on every sale - [ ] Points redeemable for discount at checkout - [ ] Tier calculated based on lifetime spend - [ ] Points expire after 365 days with 30-day warning - [ ] Birthday bonus points awarded automatically - [ ] SMS notifications sent for tier upgrades and points expiry - [ ] Customer portal shows points balance and history - [ ] Admin can adjust points with audit log - [ ] Loyalty dashboard shows program performance metrics - [ ] Unit tests for points calculation and tier logic - [ ] Integration test for full earn/redeem flow **Story Points**: 13 (3 weeks)

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