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A user was charged a no-show fee for a paediatrician appointment despite arriving at the time they were told. The office's system recorded a different time, leading to an unfair charge. The system should ensure accurate communication of appointment times and provide a clear, user-friendly mechanism to dispute charges arising from office errors, preventing patients from being penalized for discrepancies in scheduling.
Hi all, My child paediatricians office is telling me I need to pay a no-show fee of $50 at our next appointment, even though we showed up. What happened was, when we booked the appointment I was told 11:30am and I wrote it down in my phone. They didn’t give me a card or sticker with the date and time on it like we usually do, so I put it down in my calendar. The receptionist was complaining about her workload and how they were short staffed. We showed up at around 11:20-11:25am, and then were told that the appointment was actually for 10:30am, not 11:30. So now, they want us to pay $50 at the next appointment for a “no-show”, but we did show up! I tired explaining to the receptionist on the phone what the issue was, and she just kept saying that it’s “office policy” and “nothing personal”. I guess I’m just wondering, what happens if I just don’t pay it? Christmas is coming and things are tight right now. If it helps, this will probably be our last appointment with this doctor, as she is leaving in January. It just seems unfair to me that they can charge me this fee, when I showed up on time to what they told me. It’s not my fault they put the appointment for 10:30 instead of 11:30 like I was told. Sorry for the long winded post! Hopefully this is an appropriate group to post in for this issue. I hope someone has some advice! Thanks! EDIT: yes, they called to confirm and I was told 11:30 over the phone as well!