[Microsoft/Xbox] Improve account recovery process with IP address and console ID verification

Sorry but this is a forced repost due to MS's STUPID REDDIT BOT MOD falsely auto flagging and deleting my original post TWICE. Just because I used the word "Account"! Normally I wouldn't care much but gamers need to know how screwed up the account recovery system is, regardless of how long of a loyal user you are. NOTE: This not a request for support as I've been talking to support for 3 freaking months now and they've fully let me down. This is a post to inform fellow Xbox/Microsoft users of what can happen and details they will need to know in HOPES of recovering their accounts. In the very likely chance another stupid bot auto deletes this post as well, then know I have it posted to my YouTube community page. Link in reddit profile. Now on to the repost. --- 24 years. Not once did I ever change my gamertag. Over a thousand dollars in digital purchases, from Games, DLCs, Add-Ons, Movies, TV Shows, etc. Hundreds of game files, maps, years of work and achievements. Friends and family members that were on my friends list but long passed away. ALL GONE! There was a Microsoft data breach in February. I was not notified until June. The hacker attacked on April 6th. After 92 days of communicating with easily the most inept tech support in the world, and uploading over 50 pieces of evidence of ownership, I was officially informed my account can not be retrieved. Tech support dragged me on for 3 VERY stressful months and completely ignored ALL of evidence I uploaded to my case. I don't know if the hacker did it, or if Microsoft did it, but my alternate Xbox account was removed from my main (but hacked) account's "Family" setting. Meaning, where I was at least able to still access my purchased games, movies, etc, I'm now fully cut off them them all, even though they're still sitting on my console's drive. One would assume Microsoft would simply look at the IP address and the console ID number and compare it to their records. But noooooooo. Apparently, that would make far too much sense. Instead, they expect me to remember the exact date I created the account 24 YEARS AGO! The hacker literally changed the account's email from my American email to that of a Polish one!! How is that not a giant red flag?! Very few people know this without looking it up, but I created the Screaming Panda gamerpic for the Xbox One. I was one of the winners of the community contest. I still have the creation of the art on my YouTube channel. Back in the day, I partnered with 360Style and Disruptive Publishers to create lesser known gamerpics and themes for both the 360 and the One. I've been a very dedicated Xbox gamer since 2001. I mention all of that last bit because this feels like Microsoft/Xbox has fully abandoned me. But not before stabbing me in the back, and twisting the blade as they moved it up and down. This is a very heavy blow. I still love playing on Xbox. But I'll never again purchase any digital content from them or anyone else ever again. 24 years of my life snatched from me in an instant, simply because a single company refuses to do the most basic of their responsibilities. Look out for and protect their customers. For the record, I had every security measure in place. The hacker should not have been able to access my account without my direct confirmation. Again, I received all of the notifications on my phone and emails as I slept. NOT ONE of Microsoft's security measures actually went into effect to stop the hacker. I don't go to obscure sites, click email links, or any other nonsense. I don't even reply to Xbox messages unless I already know the person. This hack simply SHOULD NOT HAVE BEEN POSSIBLE. It's been a fun ride, everyone. Enjoy it before a hacker comes after you as well. MS clearly couldn't care less. If you see my gamertag ( SEspider ) floating around on Xbox, then it's no longer me, but the hacker. Because of this mess, I will no longer play pvp online with my alt account. And MS is not getting another digital dime from me. Below is the account recovery form Microsoft required me to fill out. I'll try to pin it in a comment below. Use it to learn what details you'll need to recover your Microsoft account if, God forbids, you ever need to. ---------------- In order to validate the ownership please provide me the bellow information. Your profile information on the account Name: Birth date: Country/region: Region/state: Postal/ZIP code: The email addresses of several contacts from your address book or messenger list: Tip: Check with friends or family members for the spelling of their email addresses 1. 2. 3. 4. Recent subjects of email you've sent from the account: Tip: Check with friends or family members that recently received an email from this account 1. 2. 3. 4. IP address List your IP address from a location where you accessed the account successfully in the past. If you have accessed the account from multiple locations or devices/phones, you may want to provide more than one IP address for a better chance at validating the account. An IP address beginning in 192.168 or 10.0 is your internal network IP address and is not valid for entry. To gather this information, please type in "What is my IP" in your search browser. 1. 2. 3. 4. Account history questions 1. The date that the account was created: 2. The date that you last successfully logged in to the account: 3. The date that you last changed the password: 4. Alternate email addresses or phone numbers that are associated with the account: 5. Location where the account was created: Billing information used for recent purchases/subscriptions: Billing name: Last four digits of credit card: Expiration date: The following section may not apply to your specific situation. It is optional, but it can help us quickly validate your ownership Any Xbox gamertag(s) associated with this account: Tip: If you have an Xbox gamertag associated with this account, please provide as much information as possible about the console and gamertag 1. 2. 3. 4. Console serial number: This can be located on the console itself, listed on the service tag sticker. Xbox 360 console ID: To find your Console ID navigate to the Xbox Dashboard: Go to the Settings hub and choose System. Select Console Settings. Select System Info. The console ID is displayed on the screen, below the console serial number. Xbox One device ID To find your device ID navigate to the Xbox dashboard: Go to the Settings hub and choose System. Select Console Info. Xbox Live device ID is displayed on the screen. Please reply to this email with all the necessary info. Once I am notified, I will review the information in order to validate account ownership. I will provide an update you once this has been completed. Please feel free to reply to this message if you have additional questions about your issue. If you would like some assistance over the phone, please provide a phone number and a good time to call you. Thank you for your understanding and patience during the investigation of your account. I look forward to your response.