Multi-location businesses require a cloud phone system that offers easy setup and centralized management across all sites. Key features should include seamless call transfer capabilities between different locations, clear and accurate routing for customers calling a main number to reach the correct location, and comprehensive centralized reporting for call volume and dropped calls across all business sites.
We have three locations and each one basically built their own setup independently over the years. Different providers, different systems, transferring a call between locations takes four steps and still drops half the time. Customers calling our main number have no idea which location they're reaching and frankly sometimes neither do we. Reporting is completely siloed too, I can't compare call volume across locations or see where calls are dropping. Every time I look at fixing it the quotes assume I have a full IT team. Anyone dealt with this and actually untangled it without spending a fortune?