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Users and doctors need the ability to directly and easily edit or amend AI-generated notes and medication lists without needing support intervention, especially when the AI makes errors or infers incorrect information. This ensures accuracy and allows for quick corrections.
Went to my doctor a couple of weeks ago because my lower back has been killing me. I just wanted to make sure it wasn’t something serious and maybe get a referral for physical therapy. Pretty normal visit, in and out in like fifteen minutes. During the appointment I noticed this little tablet sitting on the desk. My doctor goes, “We’re using an AI scribe called Freed now. It listens during the visit and takes notes for me.” Sounded kind of cool at the time. A week later I get a message from my insurance saying there’s an issue with my diagnosis code. Turns out this brilliant AI decided I was being treated for depression instead of back pain. The claim shows F32.9 for “Depressive disorder, unspecified” while all my prescriptions and notes are clearly for lumbar pain. Now my claim is stuck, my therapy sessions are on hold, and my doctor’s office says they can’t even edit the AI-generated notes without going through Freed’s support team for “compliance reasons.” So yeah, my back still hurts, my emails are piling up, and honestly the only thing Freed diagnosed correctly is that I’m losing patience.