[Logitech G Hub] Option to disable UI animations for performance

The software that manages a gaming device is a key part of the experience that can either add a lot of value or drive customers away. Logitech seems to be achieving the latter outcome with G Hub, with plenty of reports of how the hardware is great while the companion software is awful. Nobody talks about G Hub in favorable terms, it's inevitably about how terrible it is and sometimes how they moved to other brands to avoid it. Some features that worked in Logitech Gaming Software are either missing from G Hub or have been downgraded. Others are limited or broken, which suggests Logitech considers the software an afterthought and not something that should be a major focus. Newer devices do not work with LGS, so G Hub is an inescapable burden. Hanneke Faber has been Logitech's CEO for a year and a half and all I heard come out of it was a wildly unpopular idea of launching a subscription mouse that was walked back immediately following backslash. Granted, she might be doing amazing work internally, but I believe she can benefit from a detailed list of what makes G Hub loathed and how it can be fixed. This is not a diss and I don't intend to berate anyone at the company. I know Logitech staff members visits this sub, so here's a suggestion and a plea: Make this post go places, send it to your supervisor so they can forward it higher up until whoever calls the shots learns what's wrong with G Hub. I'm sure comments on this post will add more gripes and helpful suggestions. Everything below has been verified in the most current version of G Hub, 2025.4.719084. I have a G915 keyboard and a G502X Lightspeed mouse and use Windows 10, so there may be more issues with racing wheels, audio gear and whatnot or even with Windows 11 and MacOS. Just the same, others may have issues I don't experience or remember off the top of my head. Finally, it's possible some complaints here are the result of user error. If that's the case, I'd be glad to be corrected and taught how to circumvent the issue. I also apologize for the massive wall of text. # The interface is terrible I don't mean ugly, but the functionality is lacking. It gives off vibes that a graphics designer had the final say with no input from a UX expert. Nearly everything takes longer and more clicks than would be needed with simple tweaks, especially functions that could all fit in the main window but require going to the Manage Profiles section – I believe it is entirely redundant and should be axed in favor of a centralized control. The new Games & Apps section does streamline things a little, but doesn't solve most of the issues below other than looking better and allowing profiles to be searched by name. In any case, since it's still beta, I will mostly ignore it here. **- It's slow.** Animations are cute, but that half second for stuff to load adds up and gets annoying. Let users disable them. Things can get especially hairy if a program is eating up CPU power and not much is left for G Hub – that might be different with people with better PCs than mine, but still. Optimized, lightweight software is never a bad idea. **-** **You can only use the left mouse button to do anything in G Hub.** I don't need to use all 11 buttons on my G502 X mouse, but having the right button open contextual menus would greatly help. Allow me to use only the left button in case the right one is bound to another input, but let me take shortcuts with a right click. At least, let us use the forward and back buttons to navigate between sections within G Hub – right now, only the back button does anything. **- The list of profiles on the top of the main G Hub page can't be organized by anything other than the order in which they were added.** No alphabetical order, no most recent order, no list of favorites. You either have to scroll down to whatever profile you want to customize or type the name in the search field, which involves moving hands between mouse and keyboard, i.e., unnecessary work. **- The profiles list underutilizes the space available.** The spacing between lines is huge. If they were closer together, more profiles could be shown without scrolling within the limited vertical space of the drop-down menu – which could also be longer for the same reason. **- Profile names cannot be customized.** They are given automatically, which creates some issues: **a)** **I have profiles called Call of Duty Black Ops II (single player): Default and Call of Duty Black Ops II (single player): multiplayer.** I can only change the part after the colon, but not the whole name. Since the names are so long, they don't appear complete on the list and force me to hover the mouse over them so a pop-up appears with the full name. Not to mention having "(single player): multiplayer" in the name looks totally dumb. **b)** **I also have profiles named starwarsbattlefrontii, SRTTR, payday2\_win32\_release, SolarlandClient-Win64-shipping (the actual game is called Farlight 84), FH and others** that either look terrible or have me trying to remember what they are and/or having trouble finding the right one for a certain game. **- Adding a profile for software that's not detected automatically is a pain.** You need to click on the profile drop-down menu, click on Manage Profiles and then on Add Game or Application. That opens a standard Windows dialog box at the last opened folder, then I need to navigate to the folder where the program is installed and select the exact executable it runs. It should be like other software and show a neat list of all programs running so you can click the name and only need to find the folder if it doesn't get detected (which it should) or isn't running. The new Games & Apps doesn't help with that. **- Profile thumbnails cannot be customized.** That's not a problem for Grand Theft Auto V or Borderlands 3, whose names are clearly visible on the image, but others can be some logo I'll have trouble remembering or even an unhelpful plain blue square. **- Profile names only appear under the thumbnail when you actually click on them in the Manage Profiles section.** They absolutely should be always visible and, again, customizable. The order when managing profiles should also be customizable, preferably with an optional favorites section. **NOTE:** **I do notice the Games & Apps beta partially solves the issue by always showing the profile names and putting them in alphabetical order.** The main profile names and thumbnails, however, still cannot be edited. **- Copying macros from one profile to another is a pain.** It requires opening the Manage Profiles section, then clicking on the donating program, then on the Macros section below, then dragging and dropping a macro thumbnail into the program thumbnail it's being copied to. Why do I need to open an entirely different section of G Hub when there's a list of macros inside each profile in the main page already? Why can't I right-click on the name of the macro inside the main device settings, select copy, open another profile and select paste? Or do that by clicking copy/paste icons or, say, a copy button that opens a list of existing profiles to be selected? **NOTE: Again, Games & Apps streamlines that with copy/paste feature**, but the list of apps to copy the macro to isn't in alphabetical order. **- Profile keybinds impact what mouse buttons do within G Hub itself!** If you change the binding of the left mouse button, you are unable to click anything else unless you have another pointing device available. The back button doesn't go back in G Hub if anything else is assigned to it. And the right, middle and forward buttons, well, they do nothing anyway... \*sigh\* **- Switching away from and returning to G Hub forces the Desktop profile to be active.** A blue banner appears on the bottom of the window asking if you want to keep configuring whatever was open before. This banner covers part of the screen and, in the case of my mouse, the option to switch between the G-Shift layout. If you're assigning keybinds or DPI settings and going back and forth between G Hub and a program/game, you need to click YES every single time. If you click anywhere else, it assumes you want to customize the Desktop profile. And the banner may take a couple of seconds to appear, so it's easy to just click anywhere and start customizing the Desktop profile accidentally, even worse if you click on the G Hub window to bring it to the foreground and not even the annoying banner appears. I've lost count of how many times I changed bindings or created macros in the Desktop profile because of that. Just let whatever profile I was editing stay in place. *And not impact what keys do in G Hub.* **- The padlock icon makes any changes to the profile being edited temporarily apply to all profiles while it's activated and, if you switch to another profile before deactivating it, it overwrites all bindings with no warning!** I just tried it because I thought I was delirious since that's too stupid to be true and now I'll have to reconfigure every mouse keybind on a game because it replaced all bindings with those from another profile; I should have believed my memory from when I did this accidentally. I can see how this could be useful in specific scenarios, but the expected behavior of a padlock icon would be making G Hub not fallback to the Desktop profile every time it's not on the foreground (which it shouldn't in the first place, but since it does...). It feels as if whoever programmed it didn't quite understand the briefing and nobody noticed it in QA. **- Configuring the side mouse buttons requires clicking on View 2.** In LGS, the mouse picture was in a 3/4 position so all buttons were visible all the time. It wouldn't look any worse to be like that in G Hub instead of the current top and side view while being easier to see and customize all buttons without extra clicks. **- The LUA scripting interface is horrible:** **a) It can only be accessed by going to the Manage Profiles while there could well be a button on the main page of G Hub.** **b)** **The small font for the menus make them a pain to click on**, especially since clicking a single pixel above the Script menu means clicking on the back button, which summons a dialog box asking if I want to close the current script without saving or go back. The low contrast of the light-grey font against a less light grey inside the menus doesn't help either. **c) Pressing the back button on the mouse closes the scripting environment**, so testing anything that involves that button requires switching away from G Hub. **d)** **The menus cannot be accessed using standard shortcut style with the alt key**, while a button bar would go a long way for users who prefer them. # Basic features and functionalities are missing or broken Some features were present in LGS and are gone in G Hub. Others simply don't work well or as expected. **- It hangs often.** Having to close and re-open G Hub has become standard practice and not at all surprising. A mix between resignation and frustration. Sometimes it will get stuck trying to recognize a device. Sometimes it will get stuck loading. Sometimes it will freeze. Sometimes it will lose functionality. **- Closing G Hub doesn't actually close G Hub.** Clicking the X on the corner minimizes it to the system tray and there's no option to make it actually shut down the software. Pressing alt+F4 or right-clicking on the system tray icon does close, but G Hub won't do a fresh restart when launched again and whatever issue you were having will just resume. A fresh restart requires going to Task Manager and scrolling way down to an LGHUB Agent process, terminating it and only then relaunching G Hub. Most users likely just restart their computers, which is even more of a pain, especially if doing work or during a game session. **- It's intrusive.** In addition to LGHUB Agent, another process called LGHUB Updater remains active and will restart automatically if terminated even if G Hub and LGHUB Agent are closed and/or automatic updates are disabled. I understand it's in Logitech's and users' best interest to check for updates, but let that be done only when the program is running. Anything related to G Hub should quit as soon as G Hub itself is closed. **- G Hub doesn't allow profiles to be backed up or saved without an account.** Even if an account does have benefits, it shouldn't be required to export profiles to protect against data loss, revert changes or copy to another machine. Doing so currently requires going into system folders to copy several specific files while it could be a matter of clicking a button. This information is not easy to find and non-tech savvy users would have a hard time following the steps. **- Games often fail to be added automatically.** Even popular titles sometimes are not found, which forces navigating to the executable and manually adding it. Non tech-savvy users again can have a lot of trouble or even give up doing it if they have to navigate tree structures and whatnot. As mentioned in the previous section, having a list of open programs would easily solve that. **- Profiles often don't switch when switching applications.** There are few moments more frustrating than when you try to throw a grenade or crouch during a match only to find out the button assignments don't work. Most times, switching to G Hub and back to the game solves that, but it still feels like a punch to the face. At least a third of the times I go back to Adobe Premiere, I find my keybinds are not detected and need to alt+tab out and back for them to work. Other programs with behavior tied to the software on the foreground have zero trouble with that, so I assume it can't be that hard to do. **- Desktop notifications used to suck and now appear to do nothing.** Soon after I first installed G Hub, I turned them off because the pop-up in the corner was not only distracting but nearly useless as it would take seconds to appear (possibly a limitation of my computer being underpowered, but still). I just enabled them to test now and no notification at all appears when I change mouse DPI or keyboard profile using the M keys. Restarting G Hub doesn't change that. **- The DPI Shift button behavior is not customizable.** The mouse DPI switches to a set value only while you hold the button down and can't be set to a toggle as it could in LGS. It's often used to lower the mouse DPI while sniping, but having to hold a button with the thumb can hinder precision. Why remove an option that already existed? **- There's no indication a macro is running.** If you activate a macro, there's no light, pop-up notification, sound, nothing to show it. If I hit a macro key on my keyboard by accident and key inputs start flying all over the place, it's often easier to turn it off and on again in a panic to interrupt the macro than figure out what I pressed wrong. When I saw I could assign colors to macros, it seemed obvious the keys would light up in that color, but that's only for the color of the M icon next to macro names in G Hub and does nothing in practice. **- Macros don't stop running when you leave the program!** Whether you switch to another window temporarily or shut down the program entirely, whatever macro was running will keep doing its thing. For instance, I have an anti-idle macro for a game that sends Z every 60 second and I'll often forget it's active and be faced with Z appearing periodically in whatever I'm typing, including work documents. Another macro holds 9 on the numpad when the right button is pressed and I often wonder why the mouse is acting weird until I realize that macro is activated. And macros can only be turned off with their respective programs on the foreground so, if it's already closed, the only way to interrupt them is turning off the mouse/keyboard or G Hub itself. Please see the description of how convoluted it is to actually close G Hub. **- G Hub cannot control RGB on demand.** You can set a specific layout and effect, but that's fixed and does not respond to stimuli. Such a feature would be useful to light up or blink a key to indicate a macro is running or indicate the status of caps lock, num lock and other modifier keys. As will be discussed ahead, it seems G Hub actually can/could do it if it wanted, but Logitech just won't let it. **- Command Lighting cannot be customized.** Users cannot choose which keys light up when a modifier key is pressed or the color of individual keys, only the color of an entire block of pre-defined commands. **- Command Lighting cannot be enabled for manually added programs.** An extension of the issue above; why can't users define colors of specific keys for any program? From my research, there used to be a workaround, but it was patched with an update. Said fix essentially denied users having a useful feature even if they go out of their way to enable it. **- RGB brightness cannot be fine tuned.** Users can set a key to light up or not or to pulse, but not set a specific brightness value. Similarly, the settings and the dedicated brightness button on the G915 only allow increments of 25%. Flashlights often have variable brightness that's set while holding the power button, something similar could be added to the G915 or a slider/value field could be used in G Hub. That could be a hardware limitation, in which case Logitech should then change the hardware in future revisions to allow that. **- RGB often breaks for no apparent reason.** Several times I was configuring layouts and got stuck on one without being able to change it. Switching between presets or custom RGB profiles did nothing, restarting G Hub did nothing, rebooting the PC and keyboard did nothing, removing and reinstalling G Hub did nothing, updating G Hub did nothing. To this day, I have no clue why RGB stopped working and even less why it suddenly started working again after I tried everything. **NOTE:** **I never mess with RGB setting precisely because of that, but opened them now to check details.** Wouldn't you know it, after switching styles a couple of times, the G915 is now stuck on the same style no matter which I select. I restarted G Hub via the painful Task Manager route and the keyboard, but haven't tried restarting Windows yet. For some reason, I doubt that will solve anything. I'm trying to keep this as friendly and PG as possible, but *fuck you Logitech for this shit*. **- Only macro keys can be customized on the keyboard.** The G915 has 104 keys plus four multimedia control keys and a scroll wheel, yet I can only assign special commands to the five G keys on the side. Why is Logitech so stingy with the customization? Why can't users set macros to the function keys or set W to a toggle that holds it or set space bar to repeat every 100 ms while pressed or remap the P key to where B is? Software such as Autohotkey and even Windows Powertoys have no problem tweaking each key in detail, so why doesn't the companion software of an expensive keyboard from a major brand allow that? Many other vendors offer that functionality, so it's not like it's impossible, only a matter of Logitech wanting to do it. Just yesterday, I watched the unboxing of a Corsair keyboard and they praised how any key can be finely tuned both in their iCUE software and on a web browser (!) and it made me wonder if that's my next keyboard because of that flexibility. **- Macros can't have several steps.** The Sequence mode is described as "Press to play the macro. Press and hold to repeat the "while holding" section." There's no option to run a sequence of commands when the key is first pressed, wait until the next press for another sequence and so on. More or less how you'd press 1 for customer service, press 3 for warranty and then 9 to talk to a representative in a call center, with variable intervals between each step that don't need to be predefined. **- You can't use third-party software to replace G Hub.** SignalRGB and possibly others can control the lighting of Logitech devices, but not keybinds or macros. (Disclaimer: I last tried SignalRGB over a year ago, so it's possible that it now can control more than the lights. If that's the case or some other software can do that, someone please tell me.) Autohotkey and the like do allow for customization, but won't detect non-standard mouse keys. It's reasonable that some advanced features can only be used with first-party software, but basic functionality like that could easily have an open API that let's other programs interact with devices. Offering flexibility to users is never a bad idea, especially to a picky bunch such as gamers. It's not like people won't buy Logitech products if they don't need to use G Hub, quite the opposite. **- Battery level while charging doesn't update properly and is not accurate.** G Hub reports every percent increase for my G502 X mouse, but not for the G915 keyboard. The value stays frozen, sometimes jumping by several dozen percent at once or not at all until the USB cable is removed. For both devices, G Hub will often report, say, 90% charge and then drop to 80% or whatever soon after I remove the charging cable, sometimes right away or after a while, maybe only after the device is turned off and on again. That might be a hardware issue, but the result is subpar anyway. **- Macro commands are limited.** In particular, I've wanted to control mouse movement either in absolute or relative position and to set specific DPI settings with the press of a button or combination of buttons, but others may need other functions that are also missing. Luckily, G Hub offers LUA scripting, but... **- LUA scripting is neutered.** It is an incredibly powerful scripting language, but Logitech stripped its API down to a handful of functions that often don't work well with each other. **a)** **Some LUA functions have been removed from G Hub.** Several descriptions in the included documentation (version 2023.5) have a remark that "This function is not implemented in G Hub." That means they existed in LGS, but were deprecated for some reason. Among them, SetBacklightColor, showing how G Hub could actually manage RGB on demand, but Logitech denied users access to it. Functions to set specific DPI values were also removed, so neither regular macros nor LUA scripting can do that. **b) Not all mouse buttons can be used as arguments with some functions.** The function "`if event == "MOUSE_BUTTON_PRESSED and arg == X"`" (with X being a mouse button number) recognizes all 11 buttons, but "`if IsMouseButtonPressed(X)`" only recognizes the 5 main buttons and not the other 6 in the G502 X. **c) Button detection is contradictory between functions.** Adding "`OutputLogMessage(""..event.." "..arg.."\n")`" to a script returns the event detected in the scripting console. It informs that the left, right, middle, forward, back and thumb buttons are recognized as 1, 2, 3, 6, 4 and 5, respectively. However, for the "`if event == "MOUSE_BUTTON_PRESSED and arg == X`"" function, the order is 1, 2, 3 4 5 and 6. Meanwhile, "`if IsMouseButtonPressed(X)`" understands it is 1, 3, 2, 4, 5, while the thumb and remaining buttons are ignored as described above. I'm in no way a programmer and maybe that's an inherent quirk of the LUA language itself, but it looks very off. That nearly drove me mad trying to work out. **d)** If **anything is non-compliant in the code, the console will return a vague "SYNTAX\_ERROR Line Number: X," where X is the last line of the script no matter where the issue is.** It would be incredibly helpful if it informed the exact line for troubleshooting. Again, as a non-programmer, I don't know if that's a limitation of G Hub or LUA itself, but I'd rather include it in a comprehensive list of complaints. **e)** **Commands such as ctrl+c/ctrl+v to copy and paste, ctrl+a to select all, or ctrl+arrows to move a word at a time work, but if you dare pressing ctrl+s to save the script, G Hub will hang and need to be restarted.** Did I mention how painful it is to restart G Hub yet? **NOTE:** **I tested ctrl+s now and it worked as intended.** This must have been fixed in a very recent update since it caused me problems just a couple of weeks ago. Or it's an intermittent issue, which wouldn't be surprising when it comes to G Hub. **- LUA functionality stops working seemingly at random.** It won't work again until G Hub is restarted, while regular macros are still good. I don't mean to repeat myself, but... did I mention how painful it is to restart G Hub? Some reports claim that creating the script while in the Desktop profile could prevent that, but my experience says they'll stop working regardless of which profile was loaded when writing the code. **- Using LUA scripts will often cause some weird lag that is only solved by restarting G Hub.** Picture someone in the middle of a game having inputs take a second or three to register at the most inopportune moment and needing to leave the game to fiddle with Task Manager because simple closing G Hub won't do squat to reset it. Picture also the same person cursing at Logitech and regretting having ever bought Logitech devices that cause this kind of nuisance because they must use barely functional software to use the full extent of capabilities. Incidentally, I decided to close the game I was playing and spend a few hours writing this, which has been brewing in my mind for months, after facing this exact issue yet again. # Conclusion Using G Hub is not only frustrating, it's infuriating. So many limitations and shortsighted features and interface, so many things that worked fine in LGS and for some reason were removed or broken in G Hub – I have never used LGS myself and only know about them from reading post after post complaining about that while well into the second+ hour troubleshooting whatever nonsense G Hub is throwing my way. It feels as if a developer will be waiting to go **"Ah ah ah, you didn't say the magic word"** at every corner, nagging me like that computer guy in Jurassic Park. Halon's razor states you should never ascribe to malice that which is adequately explained by incompetence, so I won't, but it sure feels as if someone at Logitech has a grudge against gamers and is rubbing their hands while cackling when designing G Hub. Some implementations and shortcomings in G Hub seem downright petty. I know users of many other hardware vendors similarly hate the companion software, so it's not an exclusive problem with Logitech's G Hub. However, I do believe Logitech could solve many if not all of those issues within a short time frame and with a reasonable use of resources if it tried. If I were in charge of G Hub, I'd see doing a make over and overall fix not as an expense, but as an investment. Word of mouth is powerful and I'm certain many users would come – or return – to Logitech's gear if they learned G Hub is now top-shelf software and not the buggy, curtailed mess it currently is. Power is nothing without control, said a tire commercial. That also applies to hardware and its accompanying software. Right now, Logitech may be in a good position with the former, but completely fumbling the latter. The fact so many posts over so many years complain about the very same issues and those take ages to be fixed or remain unsolved to this day paints a picture of a company that doesn't care about putting out good software, barely listens to user feedback and acts even less to address it. It is common to see Logitech representatives doing two things when an issue is presented in this sub: Instruct users on how to remove and reinstall G Hub (which more often than not doesn't solve anything) and promise they'll forward the report to the relevant department. I'd like to believe they are well meaning and do pass on complaints and suggestions, but apparently someone higher up is just ignoring them. Please, Logitech, give G Hub some much needed love. We'll all thank you with our hearts and our wallets.