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[State Farm] Improve dependent verification website reliability

A user faced issues with a 502 Bad Gateway error while trying to submit necessary documents for dependent verification, risking their health insurance. They suggest improving the website's reliability to prevent such issues.

Original Source

@u/PapayaHoney | 0 pts | 3/14/2026

I'm the spouse and dependant on my husband's health insurance (his workplace insurance is better than my workplace). We were recently informed earlier this month that the insurance is doing (another) dependant verification and the deadline is tonight. We have had our marriage certificate and 2024 tax forms (as requested) ready to be submitted into the portal and have CONSTANTLY tried to submit them but the website has had a constant 502 Bad Gateway error page when we've tried. My husband has tried reaching out to his higher ups for weeks and had never gotten back to him. He called their HR hotline numberous times during their business hours to be told (by an automated message) that he's in fact calling outside of business hours, which was blatantly incorrect. I cannot afford to lose the insurance as I'm 4 months pregnant (high risk) and have another health issue that needs monitoring through specialists. Is there anything we can do? Any legal footing?

Discussion

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