LMS/Course Authoring Tool: Create interactive simulations for software training

First, Thanks for your time and here is a TL; DR "After transitioning from Help Desk to a training role, I'm looking for the best software to build interactive simulations, specifically creating a "fake" ticketing system that looks like the one we use for onboarding new technical hires. The company uses Articulate for HR, I need a solution that allows us to host content independently of their (HR) LMS. Since budget isn't a primary concern, I want a high-end tool that excels at software screen recordings and "click-path interactive modules." So, I just transitioned from a help desk / service desk role (tier I-II support) to a new support role for training new hires and then I'll be helping on other projects. I'll learn this software over a few weeks thanks to an ADHD hyperfocus :) . I've been tasked with finding a training course creation tool / software. I am ground zero on this and no experience with either type- but do have experience with creative software like Affinity/Adobe, some HTML/CSS, website building via blocks and the like. My company already has a license for Articulate 360 for the HR trainings / modules for the basic new hire employee training, but we won't be able to use their LMS to host our trainings. I just know that we were told no- I'm assuming it's so they can have full control over that site and not have another group have access (completely understandable). I'm just not sure if Articulate is the software best for what we are looking to do and that's where I need your help. What we will be using the software for: \* Assist new help desk / service desk employees learn our ticketing system (I'd like to recreate our ticketing like a "fake" site/pages they can click on buttons/areas they are told to click on). \* How to properly add public / private notes and attach job-aids for the method they used to solve the issue. \* Multiple other types of trainings for other technologies like Mac troubleshooting and similar. Software I've been looking into- I think Articulate / iSpring are the tops ones I've been looking into: Articulate suite with Rise LMS iSpring Absorb Elucidat Trainual Mindsmith I've been told money really isn't an issue, but I obviously don't wanna suggest software for more than we need- we want the best software for what I've described. If you use / suggest one of these over the others- lemme know why that choice or why you'd might switch from what you currently use to another. Again, thanks for your time.